Billing and refunds
Questions about a payment, your credits, a receipt or a refund.
Please include:
- The email address of your account
- The order reference from your Paddle receipt
- For an image you were charged for but didn’t receive, its request ID
We’re here
to help.
Email support@backdropzap.com about your account, credits, payments or the API. We reply within five business days.
Email supportYour account
Trouble signing in, a confirmation email that hasn’t arrived, or a question about your account.
Please include:
- The email address of your account
- What you tried and any message you saw
API and integrations
An error, an unexpected result, or a question about connecting the API.
Please include:
- The request ID from the X-Request-Id header or your dashboard
- The HTTP status and when you sent the request
- The name of the API key you used, never the key itself
Privacy and your data
A request to access, correct or delete your personal data. You can also delete your account from your dashboard.
Please include:
- Send it from the email address of your account
- What you would like us to do
We never ask for secrets
We will never ask for your password or a full API key, so leave them out of your message. To tell us which key you mean, use its name.
Business enquiries
For enterprise volumes, partnerships or press, email hello@backdropzap.com.
Company details
BackdropZap is a trading name of QUICKAIHEADSHOTS LTD, registered in England and Wales, company no. 16279803. Registered address: 128 City Road, London, United Kingdom, EC1V 2NX.